top of page
  • Instagram

Shipping and Reprint Policy

Shipping

All orders are qualify for Free Shipping automatically.

Ships Same or Next Business Day - Order by 1pm PST

If you need expedite your order please contact us. 

 

Refunds & Reprints

You must contact us within 45 days of receiving your order to request a refund or reprint.

We will gladly reprint any order that has a print quality issue or an adherence issue.

Reprints will not be issued if the uploaded file is low quality.

Refunds or reprints for any other reason require management approval.

Customer Image Use Policy & Copyright Disclaimer

By uploading or submitting any image, artwork, or design to us for the purpose of creating a custom product (including but not limited to mouse pads), you affirm the following:

​​

  • You own the rights to the image or have obtained proper licensing or permission from the rights holder to use it.

  • You understand that Dphaus inc. does not assume responsibility for verifying image rights and is acting only as a service provider.

  • You accept full legal responsibility for any claims, disputes, or liabilities that may arise from the use of the submitted image.

  • Dphaus inc. reserves the right to refuse any design that appears to infringe on copyright, trademark, or other protected intellectual property.

If you are unsure about the legality of an image, we recommend using royalty-free or licensed artwork, or contacting the rights holder for permission.

bottom of page